Privacy Policy

Information We Collect

When you register an account, make transactions or use our gaming platform, we collect the personal data necessary to provide and improve our services. This typically includes your full name, date of birth, email address, residential address, telephone number and payment details such as bank account or card information.

We also gather technical and usage data automatically. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Location data may be collected where relevant for regulatory compliance or to offer region-specific features.

How We Use Your Information

Your personal data allows us to create and manage your account, verify your identity, process deposits and withdrawals, and deliver customer support in a timely manner. We use the information to ensure responsible gambling practices, detect and prevent fraud, and maintain the security of our platform.

Where you have given consent, we may send you personalised communications about promotions, new games or special offers that match your interests. You can change these preferences or opt out at any time through your account settings or by contacting our support team. We also analyse usage patterns to improve our website, develop new features and conduct internal research.

Sharing and Disclosure of Data

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating our business. These include payment processors, identity verification agencies, hosting providers, marketing agencies working on our behalf, and professional advisers.

All third parties are bound by strict contractual obligations to keep your data secure and process it only for the purposes we specify. We may also disclose information where required by law, regulatory authorities such as the UK Gambling Commission, or to protect the rights, property and safety of Spinstein Casino, our players and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies enable account login, game functionality and secure transactions. Performance and analytics cookies help us understand how visitors use the site so we can improve navigation and content.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and the games available to you.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss or disclosure. These include encryption of sensitive information, secure servers, regular security audits and strict access controls for staff members.

While no system can guarantee complete security, we continuously review and update our practices to maintain a high level of protection for the information you entrust to us.

Your Rights and Choices

You have several rights regarding your personal data. These include the right to access a copy of the information we hold about you, request correction of inaccurate details, ask for deletion of your data in certain circumstances, and object to or restrict particular types of processing.

To exercise any of these rights, please contact our customer support team or use the dedicated privacy options within your account. We will respond to your request within the timeframes required by applicable law. You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your information.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place through approved contractual agreements and security measures.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements or operational practices. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our services after any changes indicates your acceptance of the updated terms.

If you have any questions about how we handle your personal data, please contact our support team who will be happy to assist.